Welcome to ebuyleb!

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FAQs

Company Information

What is ebuyleb and what do we do?

ebuyleb is a unique trading website where small local businesses get the opportunity to reach a wider

customer base and at the same time provide buyers with an easy way of purchasing products without

the need to look elsewhere. We promote small local shops and businesses to create a win - win situation

for both the buyer and the seller.

We are a customer centric business ensuring quality and value with a great shopping experience.

See more in our About Us page.

What do we mean with seller?

A seller is an ebuyleb partner that sells their products on our website.

ebuyleb Website Usage

What is the process to register on ebuyleb?

Registering with us is very easy. Click on register and enter your name, date of birth, email and

password. You can also register on checkout.

Do I have to register?

No, you can use our speedy checkout and only enter your details at that point.

How do I change my name or email?

Log in to your account

Press on Account information

Change your name, last name or email

Press Save

How do I change my phone number or address?

Log in to your account

Press on Address Book

Change your phone number or address

Press Save

Always keep your address up-to-date and detailed to ensure correct deliveries and on time.

How do I change my password?

Log in to your account

Press on Account Information

Tick the Change Password box

Enter your current password

Enter a new password twice

Press on Save

And if I forgot my password?

Press on Log In

Press on Forgot My Password

Enter your email

Press Send

I want to subscribe/unsubscribe to ebuyleb newsletter!

Log in to your account

Tick to subscribe

Untick to unsubscribe

Order Process

Checkout

Choose your item and press on add to cart. Once you have finished with the selection press on

checkout. Confirm your cart and press on continue. Follow the onscreen navigation and confirm all the

details. Choose the payment option then confirm. You will receive an email once your order has been

confirmed.

Payment Method

We accept all major debit/credit cards. We also offer cash on delivery. Please click here for our complete

payment methods.

Currency that will be charged on my card

We will charge your card in US dollars. ebuyleb.com will be the description on your bank statement.

Authentication

ebuyleb will fully refund you if the item purchased by us was falsely marketed on ebuyleb.com.

ebuyleb's product range are 100% authentic.

Security

We use bank AUDI's secure online payment. You can be assured that they provide the highest security

for online payments.

Confidentiality

We don't sell or rent your personal information to third parties for their marketing purposes. We

only collect customer information in order to communicate with you regarding to your orders. All

newsletters and promotional e-mails we send to you have an easy unsubscribe feature allowing you to

remove your e-mail address from our mailing list.

Delivery Process

Delivery Option Price in USD

A flat delivery charge of $3.99 per seller is added during the checkout process.

Delivery time Up to 3 days from order confirmation

We deliver your order to your doorstep using our preferred carrier aramex or by ebuyleb. Please click

here for our complete delivery policy.

Order Cancelation

If you have simply changed your mind about any item ordered and you wish to cancel it, then you can do

so provided you inform us of your decision immediately before the delivery dispatch has been made.

Returns

We know that you will be pleased with your purchase from ebuyleb.com. However, in case of

manufacturing fault / damaged items you will need to returns items to us. Please click here for our

complete return policy.